Capacity Building services
Support Coordination
Our Support Coordinators work closely with participants to help them understand and navigate the complex NDIS system. We provide guidance and coordination to ensure participants can access the services they need to live independently and meet their goals. Our lead Support Coordinators are AHPRA-registered clinicians who are equipped to manage high-risk clients, including those involved in justice health systems. With their clinical expertise, our Support Coordinators are uniquely positioned to offer personalized support and connect participants with the right services that best meet their individual needs.
Recovery Coaching
Our Recovery Coaches provide tailored support to participants with psychosocial disabilities, helping them take control of their recovery journey. We focus on building participants’ resilience and capacity to manage life’s challenges. Led by AHPRA-registered clinicians, our Recovery Coaches have the expertise to handle high-risk clients, including those in justice health, ensuring that participants receive holistic and clinically-informed care. Our coaches work collaboratively with participants to develop a recovery plan, set achievable goals, and access the necessary services and supports to promote long-term wellbeing and independence.
FAQ'S
While both Recovery Coaches and Support Coordinators are knowledgeable about the NDIS and its processes, they have distinct roles. A Support Coordinator helps participants navigate their NDIS plan, access services, and connect with community supports. They assist with problem-solving, handling unexpected situations, and managing NDIS reviews.
A Recovery Coach, however, goes further by specializing in supporting individuals with mental health challenges and psychosocial disabilities. They focus on helping participants build resilience, develop self-management skills, and lead fulfilling lives that extend beyond their diagnosis. Recovery Coaches act as recovery practitioners, guiding participants on their personal journey toward independence.
When choosing an NDIS Recovery Coach, it’s important to ensure they have the appropriate qualifications and experience. The minimum qualifications for a Recovery Coach include a Certificate IV in Mental Health or Mental Health Peer Work, along with at least 2 years of relevant work experience. Beyond their credentials, it's also essential to feel a connection with your Recovery Coach to ensure they can effectively support your unique journey.
A Peer Recovery Coach is a professional who uses their own lived experience with mental illness and recovery to support others. These coaches, also known as professional peers, offer a unique perspective by sharing their personal journey of recovery. They serve as powerful role models, demonstrating that recovery is possible and helping participants set and achieve their own recovery goals. The Peer Recovery Coach’s approach is grounded in peer work practice, using their lived experiences to foster hope, self-management, and empowerment in others.
A skilled Psychosocial Recovery Coach will empower you to take charge of your recovery journey and grow in the direction that aligns with your personal goals. They believe in your ability to make your own decisions and solve problems, and their role is to support and guide you rather than lead the process.
Your coach will focus on finding practical solutions and helping you move forward, rather than dwelling on problems. They will collaborate with the other people in your life—family, friends, or support workers—to ensure everyone is working together in the best way to support you.
Additionally, your coach will help you create a recovery plan to prepare for when things aren’t going as expected. This plan will ensure that you receive the right support at the right time, tailored to suit your unique needs and preferences, so you can regain control when challenges arise.
Recovery Coaches can assist participants with various aspects of their NDIS plan, similar to Support Coordinators. They help with setting up supports, problem-solving, and managing NDIS reviews or unexpected changes. However, they also offer additional support by working closely with participants on their mental health recovery, helping them set long-term goals and develop strategies for maintaining wellbeing.
Yes, Recovery Coaches, especially those who are AHPRA-registered clinicians, are equipped to handle high-risk or complex cases, including justice health consumers. Their clinical background allows them to manage participants with significant mental health challenges, ensuring they receive comprehensive, specialized care.
Recovery Coaches can be recommended by family, friends, or colleagues, or found online. It’s important to assess their qualifications, including their training and experience in mental health and psychosocial disabilities. Most importantly, you should feel comfortable with your coach and trust that they understand your needs and goals.
